If you Fantom becomes unresponsive you can perform a hard reset via the charging cradle. Have a look at the quick tutorial video at the top of this page.

When in stock, your Fantom will be shipped in 3-5 days.

Device dimensions without straps: 45mm x 20mm x 9mm

Strap width and thickness: 16mm x 3.5mm

Strap material: Silicone rubber

Wrist circumference with small strap: 16.5cm - 19.6cm

Wrist circumference with large strap: 19.5cm - 22.6cm

Battery: 80mAh rechargeable lithium polymer (~ 2 days usage)

Charger: 5V Micro USB - min 500mA (0.5A) charger needed

Touchscreen: Capacitive touch glass screen

Display: 160 x 64 pixel TFT. 

Please contact support@getfantom.com and we will help you out.

Please contact support@getfantom.com for assistance with your order.

Please contact support@getfantom.com if you have issues with your charger.

You can also buy a spare charger at getfantom.com

1. Fantom with small strap pre-installes

2. Swappable large strap

3. Strap removal tool

4. Charger cradle

5. Micro USB cable

6. Setup guide

7. Warranty leaflet

Contact support@getfantom.com for assistance.

Fantom is available to all EU countries.

Simply search for "City Fantom" in your smartphone appstore.

iOS:  Apple Appstore 
Android: Google Play store.

The Fantom will automatically power on once placed on the charging cradle. We recommend allowing for a full charge before using the Fantom after the battery has been fully drained.

The Fantom always remains on as long as there is enough battery. It's not possible to turn the device off.

Due to the low power nature of the Fantom, it doesn't need a special mode for flying. It can be taken onto flights without any issue.

1. From your Android or iOS bluetooth settings, be sure to "unpair" or "forget device".

2. On the Fantom, swipe right until you see the "About/Reset" option.

3. Double tap to enter, then swipe until you see "Factory Reset".

4. Hold down the screen until the device vibrates, then quickly double tap to confirm reset.

1. Ensure you are using a good USB cable and wall charger which you know works.

2. If unsure try another cable or charger.

3. Check the gold contact points on the back of the Fantom.

4. Sometimes they can accumulate dirt and no longer make contact.

5. If needed wipe the points with a damp tissue.

6. Avoid using chemicals or abrasives as this could damage the contact points.

A full charge is around one and a half hours (90 minutes).

1. Use the included tool to pull back the small compression pin which holds the strap to the main body of the Fantom. It's best done on a flat surface with the screen facing down.

2. Once the old strap is off, carefully remove the small pin from the old strap and put it in the new strap.

3. Now you can put one side of the pin back into the retainment hole on the Fantom housing.

4. With a nail or using the tool, you can compress the pin and slide the other side in place.

5. Ensure the strap and pin is secure before wearing the Fantom to prevent the strap coming off and risk loosing the pin.

If the Fantom App still shows "Updating" then please wait 5 minutes for the update to complete.

If the screen is still white, or the App doesn't look like it's updating the device, follow the steps below:

1. Ensure the Fantom Band is on charge and in close range of the mobile phone.

2. Force close and restart the Fantom App.

3. From the pairing screen, select DFU XXXX, where XXXX is your Fantom device ID.

4. Accept to update the device and wait for completion.

1. Ensure the Fantom Band is on charge and in close range of the mobile phone (Max 1m away).

2. Force close and restart the Fantom App.

3. From the pairing screen, select DFU XXXX, where XXXX is your Fantom device ID.

4. Accept to update the device and wait for completion.

If you don't want to see the live messages or live scoreboard.

You can swipe right from the Fantom homescreen, and double tap to enable "No Spoilers Mode".

Please note that you can also use the mobile app to configure what information your receive on your band.

No, the Fantom is IP67 rated. Meaning its dust tight and water resistant up to 1 meter.

We recommend not to use your device in wet conditions, as water droplets will cause the touch screen to become less responsive.

You can find more info on the Compliance page.

These steps will help you reconnect your phone with your band and fix almost any connectivity issue:

1. Charge your phone and the band to be at least 30% charged

2. Keep your band next to phone within range of 50cm during this process

3. On Phone - Delete the "City Fantom" app

4. On Phone - go to Settings -> Bluetooth. Tap on the information icon (i), on the right side of your band name "Fantom XXXX"

5. On Phone - Tap on "Forget This Device"

6. On Band - Do "Factory Restart"

7. On Phone - Turn OFF the Bluetooth, wait for 5 sec. and Turn ON Bluetooth again.

8. On Phone - Go to AppStore and download latest "City Fantom" app

9. On Phone - Install and Start the app

10. On Phone - On "Connection screen" Select your band name "Fantom XXXX" - Name you can see on the band screen. If your band is showing the white screen then on the phone choose "DFU XXXX" from the list.

11. On Phone - When you get a popup with a question to pair. Tap "Pair"

12. On Phone - You will then come to the Login screen where can log in with your Cityzen account credentials

13. After login accept notifications on the popup

14. That is all. You are all set up and ready to use the system.

Fantom can be delivered to your home or to an access point.

Sometimes messages can arrive later than expected due to connectivity issues. Usually the easiest fix is to keep your Fantom closer to your phone.